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Team

Your dedicated billing team

Every account has the same four roles: a dedicated biller who works your claims, a cover biller who knows them, a coding reviewer and an account lead who owns the result.

A credentialing specialist joins when you need one. You meet the people who hold these roles for your practice, by name, before go-live.

This page is part of About Remitwright. If you are still deciding whether to hire a biller or use a billing company, the comparison sets the two side by side.

Last reviewed by the Remitwright billing team. Editorial policy

The roles

Four roles on every account, plus credentialing when you need it

What each role does every week and how to reach them. The people are introduced to you by name before go-live and stay on your report.

  • Dedicated biller

    Each week

    • Enters and reconciles charges against the schedule
    • Submits claims and works every rejection
    • Posts remittances and reads every adjustment code
    • Works denials and follow-up by deadline
    • Writes your weekly report

    How to reach them

    Direct email, answered by the person working your claims. Named on every report.

  • Cover biller

    Each week

    • Knows your account, your payers and your open queue
    • Steps in during leave or sickness without a handover gap
    • Reviews the queue with your biller each month

    How to reach them

    Named on your report with contact details, so you never have to ask who is covering.

  • Coding reviewer

    Each week

    • Samples coded encounters against the clinical notes
    • Raises compliant, non-leading clinician queries
    • Keeps NCCI, MUE and payer-policy edits current
    • Writes the quarterly feedback for each clinician

    How to reach them

    Through your biller, or directly for coding questions.

  • Credentialing specialist

    Each week

    • Chases open applications with every payer
    • Keeps CAQH, PECOS and expirables current
    • Updates the credentialing tracker you can see

    How to reach them

    Through your biller, or directly during a credentialing project.

  • Account lead

    Each week

    • Owns the result, not just the tasks
    • Reviews the weekly report before it goes out
    • Runs the monthly and quarterly reviews
    • Escalation point for anything stuck

    How to reach them

    By email. Joins the monthly call when you want one.

How the team works through the five stages

Get a billing review
Billing review

Get a billing review

See where claims are getting stuck. No patient data needed.

Step 1 of 3

What do you bill for?

A little about your volume
How many providers? (Medical practice)

Trips per month? (NEMT)

Active clients? (Home care / home health)

Orders per month? (DME)

How many clinicians? (Behavioral health / therapy)

Claims per month, roughly? (Something else)

What's the biggest problem right now?

Where should we send the review?

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