Your software
Brightree billing services
Brightree billing services from Remitwright give your HME or DME company a dedicated biller who works inside Brightree as a user you control.
See where claims are getting stuck. No patient data needed.
The biller clears held orders, reads each written order and refill record before an order is confirmed, works eClaims rejections, checks what ERA auto-posting could not apply and follows denials and rental A/R by payer. Brightree can hold an order until its paperwork is attached; a person still has to read that paperwork. See the full list of billing software we work in, by type.
Independent: Remitwright is not affiliated with or endorsed by Brightree. Brightree is a trademark of its owner, named here to describe the system we work in.
Last reviewed by the Remitwright billing team. Editorial policy
- EHR and practice management
Every day
What your biller does in Brightree every day
- Work the held orders one by one: name what is missing on each, whether a signature, an order date, proof of delivery or a prior authorization, and chase it from the referral source until the order can be confirmed
- Read every standard written order for the six elements Medicare lists, from the beneficiary and the item description to the quantity, the practitioner's name or NPI, the order date and the signature
- For items on Medicare's face-to-face and written-order-prior-to-delivery list, confirm the complete order is dated before the item reaches the patient, not just before the claim
- Open each resupply confirmation before the order ships and check that the record shows who confirmed, the contact date, the items and why the patient needs them now
- Move any refill scheduled to arrive more than ten calendar days before the patient's current supply runs out, so the delivery date fits the Medicare window
- Release confirmed orders as eClaims to Medicare, Medicaid and commercial payers, then work the rejections that come back while the filing window is still open
- Go through the lines ERA auto-posting could not apply, the partial payments and the takebacks, and route each denial to the A/R worklist with its reason codes attached
- Follow recurring rental claims month by month against the order and any authorization, so a rental that drops off billing or stops paying is worked rather than written off
- Read the held A/R and DSO views in Brightree's dashboards, along with the A/R worklists, and turn them into a one-page written report with every figure defined
Access
Access and security
Your data, your systems
Patient data stays in your systems. Your biller works inside your own software, clearinghouse and payer portals and never exports, downloads or stores claim files, remittances or patient lists on Remitwright devices or systems.
- BAA signed before any access
- A user you create and can remove
- MFA on every login that supports it
- No claim files or patient lists exported
In Brightree
- You keep your Brightree subscription, your data and the administration of every login; the biller works under a named user your administrator creates and can disable at any time
- The BAA is signed before that user exists, and we ask for the access order, documentation and billing work needs rather than an administrator seat
- Multi-factor authentication on the login wherever your setup offers it, and DME MAC and payer portal accounts stay registered to your company
- Orders, documents, claims and remittances stay in Brightree; nothing is copied into a system of ours
Where the biller steps in
What Brightree does not do, and the biller does
Document workflows can stop an order until the paperwork is attached. Whether the order carries every required element, and whether the clinical notes support the item under the payer's policy, is something a person has to read
Resupply outreach finds the patients who are due and records their answers. Medicare's refill rules still apply order by order: no automatic shipping, contact inside the 30 days before the current supply is expected to end, and delivery no sooner than ten days before it runs out
eClaims reach Medicare, Medicaid and more than 3,000 commercial payers, and each of those payers applies its own authorization and coverage rules. The biller keeps those rules in your payer notes and checks new orders against them
Appeals with records, answers to additional documentation requests and DME MAC portal work happen outside Brightree and are logged back on the order afterwards
Brightree sells revenue cycle management services of its own, run by a dedicated account team, covering billing from sales order confirmation through payment posting and A/R. That is a vendor service, separate from the software. Remitwright is a different choice: one dedicated biller inside your Brightree, on your login, answering to you
Worked example: a resupply batch and two held orders
A sleep supply company runs its resupply outreach in Brightree. The automated calls, emails and the patient portal turn up a group of patients due for new CPAP cushions and filters, and most of them confirm. Before anything ships, the biller opens each confirmation and checks the refill record for what Medicare expects to see: who confirmed, on what date, which items, and why the patient needs them now.
Two of the orders carry a delivery date more than ten days before the patient's current supply runs out. The biller moves both dates, so the orders ship inside the window instead of producing claims that could not be defended on review.
Two new orders sit held at the same time. One written order has no order date; the other names the practitioner but has no signature. The biller sends each back to the prescriber's office with the missing element named, and once the corrected documents are attached, Brightree releases both orders for delivery and billing.
Questions
Questions about billing in Brightree
Do you work in our Brightree or move us to another system?
What happens to orders stuck in held A/R?
Can you run our resupply program inside Brightree?
Brightree offers its own RCM services. Why choose you?
Do you follow up on rental claims?
What access do you need?
Next step
See where claims are getting stuck. No patient data needed.
Three quick questions. No patient data. A billing specialist reads every request and replies in writing, with notes on how the work would run inside Brightree.
- Three questions, about two minutes
- No patient data, no software to buy
- A written reply from a biller, not a sales deck
You answer three questions
A billing specialist reads them
A written reply by email
Prefer email? sales@remitwright.com
Request received
Thanks. Your review request is in.
Reference . Quote it if you write to us about this request.
- A billing specialist reads your answers and replies by email.
- If a look at real claims makes sense, we agree read-only access under a BAA first.
- You get a written summary of what is worth working and what it would take. No commitment.
While you wait: see the sample weekly report or read how switching works. You can also download the sample weekly report (PDF).