Your software
Office Ally Practice Mate billing services
Office Ally Practice Mate billing services from Remitwright put a dedicated biller in the practice management side of your Office Ally account.
See where claims are getting stuck. No patient data needed.
Practice Mate is where you schedule, keep patient ledgers, build claims from superbills and send statements; Service Center, Office Ally's clearinghouse, is where those claims are sent, rejected and tracked, and where remittances come back. The biller works both ends, as a user you control. See the full list of billing software we work in, by type.
Independent: Remitwright is not affiliated with or endorsed by Office Ally. Office Ally Practice Mate is a trademark of its owner, named here to describe the system we work in.
Last reviewed by the Remitwright billing team. Editorial policy
- EHR and practice management
Every day
What your biller does in Office Ally Practice Mate every day
- Turn each visit's superbill into a claim, checking the insurance on file, the rendering provider and the place of service before the claim is created
- Run the eligibility and benefits check from the insurance tab of the patient record before the visit, and confirm coverage on the payer's own portal when the response cannot settle it
- Send claims electronically through Office Ally, then read the acknowledgements and claim status responses for each batch, so a claim the payer never received is found and resent
- Repair rejected claims in Claim Fix, called Correctable Claims in the new Service Center, where Office Ally sends any claim that fails its own scrubbing or the payer's, and correct the patient, insurance or provider record in Practice Mate as well, so the next claim built from it does not reject the same way
- Look up ICD-10, place of service and modifier codes in the Service Center Code Search tool when a rejection points at a code
- Post each ERA, automatically where your setup supports it and otherwise line by line from the readable remittance, and send each denial to follow-up with its reason codes
- File the ERA enrollment form for each payer that asks for one, since that payer's remittances reach your Office Ally account only after enrollment
- Keep a separate follow-up list for claims Office Ally prints and mails to payers that cannot take them electronically, since a mailed claim returns no electronic acknowledgement
- Bring each patient ledger in line with the remittance before a statement goes out, and send statements through the statements add-on when your account has it
- Read the Practice Mate reports and claim history, and write up a one-page summary of what was billed, paid, denied and still open
Access
Access and security
Your data, your systems
Patient data stays in your systems. Your biller works inside your own software, clearinghouse and payer portals and never exports, downloads or stores claim files, remittances or patient lists on Remitwright devices or systems.
- BAA signed before any access
- A user you create and can remove
- MFA on every login that supports it
- No claim files or patient lists exported
In Office Ally Practice Mate
- Practice Mate is web-based and your data sits on Office Ally's servers under your account; the biller signs in with a user ID assigned to the biller alone, never a shared login
- Office Ally manages the login security controls, including unique user IDs, password complexity, password reuse limits and lock-out settings
- A signed BAA between your practice and Remitwright comes before any access, and you can remove the biller's user at any time
- Claims, remittances and patient records stay inside Office Ally; nothing is exported into systems of ours
Where the biller steps in
What Office Ally Practice Mate does not do, and the biller does
Code Search shows whether Office Ally lists an ICD-10, place of service or modifier code as billable on the day of the search. It cannot tell you whether this payer will accept that code for this patient, so the biller checks payer rules before release
Most payers ask for an ERA enrollment form before their remittances arrive electronically. Until that is done, and for any ERA your setup does not post automatically, posting is done line by line, and that posting is where a short payment has to be caught
An eligibility response holds only what the payer sends back. It can say the payer could not respond, that the request timed out or that coverage could not be determined, and then the biller uses the payer's portal or provider services line
Patient statements, reminders, intake and the patient portal are add-ons in Office Ally's pricing, so the patient side of billing runs on whichever of them your account has turned on
Appeals, reconsiderations and corrected claims a payer wants filed on its own portal happen outside Office Ally and are noted on the claim afterwards
Worked example: three rejections from one insurance record
A solo counseling practice builds its claims in Practice Mate and sends them through Office Ally. Three claims for the same patient come back rejected because the subscriber ID does not match the payer's records.
The biller corrects the ID on each claim in Claim Fix, and each corrected claim goes back into Claims Awaiting Batch until Office Ally picks it up for processing. Fixing the claims alone would leave the cause in place, so the biller also corrects the insurance record in Practice Mate, where the next superbill will pull the ID from.
When the payer pays, the ERA lands in the practice's Office Ally account, which it can only do because the practice finished that payer's ERA enrollment. The biller posts each line, moves the patient's share to the ledger, and checks that balance against the remittance before the patient sees a statement.
Questions
Questions about billing in Office Ally Practice Mate
Is Practice Mate the same as the Office Ally clearinghouse?
Practice Mate already sends our claims. Why add a biller?
Can you work with our EHR 24/7 charting?
What happens to claims Office Ally cannot send electronically?
What access do you need?
Next step
See where claims are getting stuck. No patient data needed.
Three quick questions. No patient data. A billing specialist reads every request and replies in writing, with notes on how the work would run inside Office Ally Practice Mate.
- Three questions, about two minutes
- No patient data, no software to buy
- A written reply from a biller, not a sales deck
You answer three questions
A billing specialist reads them
A written reply by email
Prefer email? sales@remitwright.com
Request received
Thanks. Your review request is in.
Reference . Quote it if you write to us about this request.
- A billing specialist reads your answers and replies by email.
- If a look at real claims makes sense, we agree read-only access under a BAA first.
- You get a written summary of what is worth working and what it would take. No commitment.
While you wait: see the sample weekly report or read how switching works. You can also download the sample weekly report (PDF).