NEMT billing
MediRoutes billing services
MediRoutes billing services from Remitwright start with one match: every trip your drivers completed against a broker submission or a Medicaid claim.
Tell us your trips per month and brokers.
A dedicated biller works inside your MediRoutes account as a user you create, checks the trip record the driver app captured before it goes out, posts what each broker and the state pay back against your rate sheet, and works short pays, mileage disputes and denials back to the reason. Your account, your broker portals, your data. The biller is the person who keeps them reconciled. MediRoutes billing is one part of our NEMT billing services.
Independent: Remitwright is not affiliated with or endorsed by MediRoutes. MediRoutes is a trademark of its owner, named here to describe the system we work in.
Last reviewed by the Remitwright billing team. Editorial policy
- NEMT dispatch and billing
Every day
What your biller does in MediRoutes every day
- Match completed trips to a broker submission or a claim; a trip with neither goes on the open list with its date and broker, not onto a month-end pile
- Read the trip record before release: pickup and drop-off times, driver and member signatures, the GPS trail the driver app captured, and the authorization number the broker or state program asks for
- Where MediRoutes connects to a broker by API, check what it sends after each completed trip, such as the Ride Receipt claim it submits to the ModivCare portal, against the trip record
- For brokers and payers without that connection, send the exports and the claim files, then work the rejections that come back
- Post broker remittances and Medicaid 835s against your rate sheet and tag every trip paid short or paid on fewer miles than the record shows
- Trace each denial to its cause, then hand the repeat causes to dispatch or driver management with the trip IDs attached
- Watch standing orders and recurring authorizations by date so the renewal request goes in before a scheduled trip runs past its authorization
- Turn the system's reports into a weekly reconciliation by broker: completed, submitted, paid, short-paid, disputed
Access
Access and security
Your data, your systems
Patient data stays in your systems. Your biller works inside your own software, clearinghouse and payer portals and never exports, downloads or stores claim files, remittances or patient lists on Remitwright devices or systems.
- BAA signed before any access
- A user you create and can remove
- MFA on every login that supports it
- No claim files or patient lists exported
In MediRoutes
- The MediRoutes subscription stays in your name and the trip data stays yours; you add the biller as a user with billing permissions and nothing wider
- The login carries multi-factor authentication wherever the platform offers it, and you can see the account and switch it off whenever you choose
- Nothing leaves the account except the submissions themselves, broker uploads and payer claims; no copies go into systems of ours
- A signed business associate agreement comes before the first login
Where the biller steps in
What MediRoutes does not do, and the biller does
Each broker's documentation rules and filing window live in the biller's broker notes and are checked against every batch before it goes
A short payment only shows up when someone lays the broker's rate sheet next to the remittance trip by trip; that comparison is the biller's job
Disputes in broker portals and claims in a state Medicaid portal are worked in those portals, outside MediRoutes
Missing signatures and bad timestamps are caught at billing but fixed in the vehicle; the biller sends the pattern to operations with the drivers and fields named
Questions
Questions about billing in MediRoutes
Do we have to use the vendor's billing service as well?
We run trips for more than one broker. Does that change anything?
How do you handle mileage disputes?
What access do you need?
Do you work in the driver app?
Next step
Tell us your trips per month and brokers.
Three quick questions. No patient data. A billing specialist reads every request and replies in writing, with notes on how the work would run inside MediRoutes.
- Three questions, about two minutes
- No patient data, no software to buy
- A written reply from a biller, not a sales deck
You answer three questions
A billing specialist reads them
A written reply by email
Prefer email? sales@remitwright.com
Request received
Thanks. Your review request is in.
Reference . Quote it if you write to us about this request.
- A billing specialist reads your answers and replies by email.
- If a look at real claims makes sense, we agree read-only access under a BAA first.
- You get a written summary of what is worth working and what it would take. No commitment.
While you wait: see the sample weekly report or read the NEMT billing guide. You can also download the sample weekly report (PDF).