NEMT billing
Tobi billing services
Tobi billing services from Remitwright are built around what comes back: the broker remittance and the Medicaid 835.
Tell us your trips per month and brokers.
A dedicated biller works in your Tobi account under a login you issue, posts every payment against the trip and the rate sheet, and treats each gap as a job with an owner: an unbilled trip, a short-paid trip, a denied trip, a mileage figure that does not match the record. Before a batch leaves, the biller checks the codes Tobi applied and the electronic attestation. You keep Tobi and your broker logins; the biller keeps the money matched to the trips. Tobi billing is one part of our NEMT billing services.
Independent: Remitwright is not affiliated with or endorsed by Tobi Cloud. Tobi is a trademark of its owner, named here to describe the system we work in.
Last reviewed by the Remitwright billing team. Editorial policy
- NEMT dispatch and billing
Every day
What your biller does in Tobi every day
- Post each broker remittance and each Medicaid 835 line by line against the trip and your rate sheet
- Sort what posted short into three piles, wrong rate, fewer miles than the record, or a trip the broker did not recognize, and open each one with the broker
- Read the CARC and RARC codes on every denied line and correct the claim or the trip record instead of resubmitting it unchanged
- Reconcile the trips Tobi shows as completed against what has been submitted, and list the ones with no claim and no explanation
- Check the service and procedure codes Tobi applied to each trip against the broker's or state program's code list before the batch is released
- Confirm each trip's electronic attestation and the documentation the broker or state program wants are on the record before the batch leaves
- Build the claims and invoices from the system, send them through the billing platform or brokerage connection you use, follow claim status and payment updates, and clear rejections before they age
- Keep each standing order and every recurring authorization on a dated list so a renewal is requested before it lapses
- Pull the numbers from Tobi's reports and present them by broker in the weekly report: completed, submitted, paid, outstanding
Access
Access and security
Your data, your systems
Patient data stays in your systems. Your biller works inside your own software, clearinghouse and payer portals and never exports, downloads or stores claim files, remittances or patient lists on Remitwright devices or systems.
- BAA signed before any access
- A user you create and can remove
- MFA on every login that supports it
- No claim files or patient lists exported
In Tobi
- Your Tobi subscription and every trip in it remain yours; the biller logs in on a user account you create, limited to billing
- Where Tobi supports multi-factor authentication the biller's login uses it, and the account appears in your user list so you can remove it the day you want to
- The biller sends claims to payers and files to brokers; no trip data is copied out to anything Remitwright runs
- Access starts after the business associate agreement is signed, not before
Where the biller steps in
What Tobi does not do, and the biller does
Filing windows and documentation rules differ by broker; the biller holds those rules per broker and applies them before each batch is released
A remittance shows what posted, not what should have posted; finding a short pay means loading the rate sheet and comparing each trip, which the biller does
Codes applied automatically are only as good as the rules behind them; when a broker changes its code list, the biller updates the setup and rechecks the open trips
Rate disputes, portal resubmissions and state Medicaid portal claims take place in the broker and state portals, not inside Tobi
When a signature or timestamp is missing, billing finds it and the vehicle fixes it; the biller reports which drivers and which fields
Questions
Questions about billing in Tobi
How do you find unbilled trips in Tobi?
Is the vendor's billing service required to work with you?
Can you bill more than one broker from Tobi?
What access do you need from us?
Will you be working inside the driver app?
Next step
Tell us your trips per month and brokers.
Three quick questions. No patient data. A billing specialist reads every request and replies in writing, with notes on how the work would run inside Tobi.
- Three questions, about two minutes
- No patient data, no software to buy
- A written reply from a biller, not a sales deck
You answer three questions
A billing specialist reads them
A written reply by email
Prefer email? sales@remitwright.com
Request received
Thanks. Your review request is in.
Reference . Quote it if you write to us about this request.
- A billing specialist reads your answers and replies by email.
- If a look at real claims makes sense, we agree read-only access under a BAA first.
- You get a written summary of what is worth working and what it would take. No commitment.
While you wait: see the sample weekly report or read the NEMT billing guide. You can also download the sample weekly report (PDF).