Home care billing · NE
Home care billing in Nebraska
Short answer
Home care billing in Nebraska runs on two rails. Personal assistance services and the HCBS waivers stay outside Heritage Health and are billed fee-for-service to the Department, which must have each claim in hand no more than six months after the date of service under 471 NAC 3, while home health for plan members goes to Nebraska Total Care, Molina or UnitedHealthcare.
Since April 1, 2024 providers must capture visits in Netsmart EVV or an alternate system integrated with it, and Medicaid will not pay for personal assistance time outside the hours that record shows. A dedicated Remitwright biller keeps both rails in order, serving Nebraska agencies remotely. Rules for other states are on the home care billing by state page.
Last reviewed by the Remitwright billing team. Editorial policy
Key facts for Nebraska home care billing
| Fact | In Nebraska | Source |
|---|---|---|
| Programs that pay | HCBS Waiver for Aged, Adults, and Children with Disabilities (0187.R08.00); Traumatic Brain Injury Waiver (40199.R05.00); CDD Waiver (4154.R07.00); Developmental Disabilities Day Services Waiver for Adults (0394.R04.00); Family Support Waiver (2366.R00.00); Personal Assistance Services (Medicaid state plan) | 1 |
| How it is delivered | Split by service | 2 |
| EVV | Open model | 3 |
| Medicare home health and hospice | CGS Administrators, Jurisdiction 15 | 13 |
Programs that pay for home care in Nebraska1
HCBS Waiver for Aged, Adults, and Children with Disabilities (0187.R08.00)
Adult day health, personal care, respite, assistive technology, chore, companion, extra care for children with disabilities, home again, home delivered meals, home modifications, independence skills building, LRI personal care, non-medical transportation, personal emergency response, supported residential living and vehicle modification, for people 65 and older and people up to 64 with physical disabilities who meet a nursing facility level of care.
Known as the Aged and Disabled waiver in 480 NAC 5, which requires the need for each waiver service to show up in an assessment area of the participant's person-centered plan and does not cover the same service from two paid caregivers at once (480 NAC 5-002, cited below).
Traumatic Brain Injury Waiver (40199.R05.00)
TBI personal care, TBI respite, TBI adult day health, TBI companion, TBI supported residential living, chore, caregiver training, community connections, home delivered meals, home modifications, LRI personal care, non-medical transportation, personal emergency response, supported employment and vehicle modification, for adults 18 and older with a traumatic brain injury who meet a nursing facility level of care.
CDD Waiver (4154.R07.00)
Residential, day and in-home supports for people of any age with autism, an intellectual disability or a developmental disability who meet an ICF/IID level of care, including LRI personal care, respite, homemaker, independent living, supported family living, behavioral and medical in-home habilitation, continuous home, host home, shared living, residential habilitation, day supports, supported employment and transportation.
Nebraska's CMS-approved application for amendment NE.4154.R07.03, effective July 1, 2026, calls this all-ages developmental disabilities services waiver the CDD waiver (Medicaid.gov waiver 4154 entry, cited below).
Developmental Disabilities Day Services Waiver for Adults (0394.R04.00)
LRI personal care, respite, independent living, supported family living, adult day, day supports, community integration, prevocational services, supported employment, remote supports, home and vehicle modifications and transportation, for adults 21 and older with autism, an intellectual disability or a developmental disability who meet an ICF/IID level of care.
Family Support Waiver (2366.R00.00)
LRI personal care, respite, homemaker, independent living, supported family living, child day habilitation, community integration, family and peer mentoring, family caregiver training, health maintenance monitoring, remote supports, home and vehicle modifications and non-medical transportation, for children and young adults up to 21 with autism, an intellectual disability or a developmental disability who meet an ICF/IID level of care.
Personal Assistance Services (Medicaid state plan)
Help with the tasks a client needs someone else to perform and that are essential to remaining at home, as listed on the client's service plan, delivered by agency or individual providers.
Set out in 471 NAC 15: the services must be authorized before they are delivered, are capped at 40 hours in a seven-day period unless the Department prior authorizes more, and every visit is documented in the provider's EVV system (471 NAC 15, cited below).
How the program is delivered
Split by service. Heritage Health, the statewide 1915(b) managed care program since January 1, 2017, carries home health, private duty nursing and hospice for its members, but state plan personal care and HCBS waiver services are not plan benefits, so those visits bill the Department fee-for-service. Enrollment in Heritage Health is mandatory for aged, blind or disabled members and full duals, with Automated Health Systems as the enrollment broker.2 The CMS 2024 tables list Nebraska Total Care, Molina Healthcare of Nebraska and UnitedHealthcare Community Plan of Nebraska as the Heritage Health plans. Immanuel Pathways, the state's PACE organization, covers personal care and HCBS waiver services for aged, blind or disabled members who choose it.
Electronic visit verification
Open model. Netsmart is the state-offered EVV system, and an agency may keep another vendor's system if that vendor meets the technical specifications and completes integration with Netsmart; an agency whose alternate vendor was not integrated by April 1, 2024 had to use Netsmart or an approved vendor until integration and approval were done.3 Providers have had to capture visits in Netsmart EVV since April 1, 2024, claim submission through Netsmart EVV was extended to May 1, 2024, and an agency planning an alternate vendor completes a provider survey for each managed care organization to start integration (Nebraska Total Care notice). For personal assistance services, 471 NAC 15 has the provider document services in its EVV system and submit electronic claims for payment, and Medicaid will not pay for services outside the actual hours recorded there (471 NAC 15, cited below). CMS found Nebraska compliant for personal care EVV in a January 4, 2021 letter covering the 1905(a)(24) state plan benefit and 1915(c) waivers, and Medicaid.gov lists home health care services compliant as of January 1, 2024.
Services under EVV3
- Medicaid personal assistance services
- Home health services
Authorizations
Before the first visit, by the Department. Under 471 NAC 15 personal assistance services must be authorized before they are delivered, based on the assessment of need and the service plan the client helps develop, and the Department reviews the service plan with the client at least every 12 months or whenever needs change.5 Hours beyond 40 in a seven-day period need the Department's prior authorization. On the Aged and Disabled and TBI waivers, targeted case management by Department staff or a designee makes monthly contact and at least quarterly in-person visits, the services coordinator revises the person-centered plan as needs change, and no waiver service may be authorized until the participant signs the waiver consent form and Medicaid eligibility is approved (480 NAC 3-004, cited below).
Where the claims go
Fee-for-service claims, which carry personal assistance and waiver services, have to reach the Department no more than six months after the date of service under 471 NAC 3-003. A later claim is paid only when the delay was beyond the provider's control, the Department will not pay a claim received more than two years after the date of service except as the chapter allows, and the Medicaid portion of a Medicare claim has six months from the Medicare remittance advice.7 Personal assistance providers may bill no more often than weekly and must bill at least monthly (471 NAC 15-005, cited below). Home health for Heritage Health members is a plan claim: Nebraska Total Care wants claims within 180 calendar days of the date of service, 365 days when it is the secondary payer, and corrected claims or reconsideration requests within 90 calendar days of the payment or denial notice (Nebraska Total Care 2026 billing guide, cited below).
Medicare home health and hospice in Nebraska
CGS Administrators handles fee-for-service Medicare home health and hospice claims for Nebraska as the A/B MAC for Jurisdiction 15, a home health and hospice region of 15 states and the District of Columbia that also takes in Iowa, Kansas, Missouri, Colorado and the Dakotas; its Part A and Part B work is Kentucky and Ohio only.13 Medicaid home health for Heritage Health members goes to the member's plan, and plan home health visits fall under the Netsmart capture rule that began April 1, 2024. Medicaid.gov lists Nebraska compliant with the Cures Act home health EVV requirement as of January 1, 2024, a year after the January 1, 2023 federal deadline (Medicaid.gov EVV pages, cited below).
Common rejections in Nebraska, and the fix
Personal assistance hours that do not match the EVV record
The fixMedicaid will not pay for services that were not performed during the actual hours the provider recorded in EVV. The biller compares each claim line with the visit's recorded start and end times, sends visits with missing or edited times back to the scheduler for correction, and bills only what the record supports.
Alternate EVV vendor visits missing from Netsmart
The fixAn alternate system counts only after the vendor meets the technical specifications and completes integration with Netsmart, starting from a provider survey for each managed care organization. The biller keeps the agency on Netsmart or an approved vendor until integration is approved and then spot-checks that every scheduled visit arrives.
Fee-for-service claim received after six months
The fix471 NAC 3-003 counts six months from the date of service to the date the Department receives the claim, and late claims pay only for delays beyond the provider's control. The biller submits personal assistance claims on the weekly-to-monthly cycle the rule sets, ages every open claim from the date of service, and documents any delay that the agency did not cause.
Personal assistance hours over 40 in seven days with no prior authorization
The fixThe rule caps personal assistance at 40 hours in a seven-day period unless the Department prior authorizes more. The biller totals hours per client per seven-day period before claims go out and asks for the authorization before the agency schedules past the cap.
Waiver service billed before the consent form and eligibility were in place
The fixNo Aged and Disabled or TBI waiver service may be authorized until the participant signs the waiver consent form and Medicaid eligibility is approved. The biller records both dates on the account and holds any visit dated before the later of the two.
Heritage Health home health claim filed after 180 days
The fixNebraska Total Care allows 180 calendar days from the date of service, 365 days as secondary payer and 90 days from the payment or denial notice for a corrected claim. The biller checks the member's plan on each date of service, files plan claims by that plan's window, and logs every remittance date to keep corrections inside 90 days.
Remitwright serves Nebraska home care and home health agencies remotely, inside the agency software you already use, with a dedicated biller.
FAQ
Questions from Nebraska agencies
Can we keep our current EVV vendor, or do we have to switch to Netsmart?
Do we bill personal assistance and waiver services to a Heritage Health plan?
How long do we have to file a Nebraska Medicaid claim?
Who authorizes the hours we bill for a personal assistance client?
Our caregiver forgot to clock out. Will the claim still pay?
When can we start billing for a new Aged and Disabled waiver client?
Which programs pay for home care in Nebraska?
Which services fall under EVV in Nebraska?
Which Medicare contractor pays home health and hospice claims in Nebraska?
What do you need from us to start billing for our Nebraska agency?
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