Access2Care billing for NEMT providers

The Access2Care provider portal

Each fact here is footnoted to a published source (the broker, the company that now runs its programs, a health plan or a state program), listed at the foot of the page. Last verified October 21, 2026.

MTM Link, for programs that have moved. MTM sends trips to its transportation providers through the MTM Link Provider Portal, or by API into dispatch software the provider already runs, and requires every trip to be tracked electronically as proof of completion or member cancellation. Programs that have not moved stay on the process in your Access2Care contract until the broker says otherwise.⁷

Open MTM Link Provider Portal

Credentialing for Access2Care trips: what to prepare

Access2Care is now part of MTM Health, as MTM's Iowa notice puts it, and its programs are moving to MTM on their own dates. A company that wants to take trips in a former Access2Care program goes through MTM's recruiting process, which MTM's provider application page lays out from application and interview through contracting and credentialing to training and a first trip.⁵

1. 01

   Confirm with the health plan or MTM which process now holds the program you want to serve, because each program moves on its own date.

2. 02

   Apply on MTM's transportation provider application and take the onboarding interview with a network representative.

3. 03

   Contract with MTM, then submit the credentialing file, covering licensure, background checks, certifications, insurance and vehicle inspections.

4. 04

   Finish MTM's trip-process training before the first trip; every employee also completes fraud, waste and abuse and HIPAA training each year.

5. 05

   If you already hold an Access2Care contract, keep every transition letter; MTM's Iowa notice says the transportation provider network carried over unchanged.

Remitwright's NEMT credentialing support covers the Medicaid enrollment and broker credentialing paperwork, done remotely. The broker decides who joins its network.

• Trip sent to the Access2Care process after the program moved to MTM Link

  The fixFor every program on your contract the biller asks the broker where trips are to be submitted now, writes down the answer and the date, and changes the routing on the date the answer changes. Your report shows each program next to the process it is on.

• Documentation that satisfied the old instructions but not the new ones

  The fixWhen a program changes hands its evidence list can change with it, and MTM requires an electronic record of completion or cancellation for every trip. The biller sets the old program instructions beside the new ones, tells dispatch what is different, and holds trips that lack the new fields until the record is complete.

• Broker cannot find the trip after a migration

  The fixA trip the broker says it has no record of is queried with the trip number, date of service and program, and the broker's reply stays attached to the trip. The trip is then handled the way the broker instructs for that program, with the instruction recorded.

• Short payment against a rate sheet that may itself have changed

  The fixThe remittance is matched to the trip record and to the rate sheet in force on the date of service, since a program that moved brokers may have moved rate sheets too. Differences are disputed through the broker's process and tracked to an answer.

• Level of service paid below the level provided

  The fixThe assignment fixes what the broker will pay. Where the member's needs differ at the door, dispatch gets the assignment changed by the broker at the time, and the biller files the broker's response with the trip.

• Late submission across the changeover

  The fixFiling windows do not pause for an acquisition. Every completed trip goes on the biller's aging list, which counts the days since its date of service against the window in whichever contract applies to that program.

How we bill Access2Care for you

1. 01

   Completed trips are matched against what has been submitted to Access2Care, and any trip that ran without a submission goes on the biller's open list.

2. 02

   Each trip is checked for the documentation Access2Care expects before it is submitted; a gap goes back to dispatch with the driver and the date.

3. 03

   Trips are submitted through Access2Care's method and inside its window, and rejections are worked and resubmitted.

4. 04

   Payments are posted against your rate sheet, trip by trip, and short payments and mileage differences are disputed through Access2Care's process.

5. 05

   Access2Care gets its own line on your report: trips completed, submitted, paid, disputed and still open.

If you are weighing a third-party biller against billing from dispatch, outsourced NEMT billing, explained sets the two side by side.

Questions about billing Access2Care