NEMT billing · credentialing
NEMT credentialing services
NEMT credentialing services get a transportation company enrolled with the state Medicaid program and accepted into each broker network it wants trips from, then keep the driver, vehicle and insurance records those applications depend on current.
Tell us your state, your brokers and your trips per month.
Medicaid rules require a contract with the broker or managed care plan before any trip is furnished, and federal law sets minimums every provider and driver must meet. Remitwright prepares, submits and tracks that paperwork remotely as part of NEMT billing services. The inspections, the vehicles and the driving stay yours.
Last reviewed by the Remitwright billing team. Editorial policy
- State Medicaid enrollment
- Broker network credentialing
- Revalidation and upkeep
What it covers
What NEMT credentialing covers
Three pieces of work, each with a rule behind it. The footnotes go to the federal regulation, the CMS guide or the broker's own page.
State Medicaid enrollment
The state Medicaid agency screens and enrolls providers under 42 CFR part 455, subpart E, by categorical risk level, with licensure and database checks at a minimum. The state decides whether the company, each driver or both enroll; a provider type it does not enroll directly furnishes trips under another enrolled entity, such as the broker.3
Broker network credentialing
Medicaid rules require the transportation provider to hold a contract with the entity that manages the trips, a broker or a managed care plan, before any service is furnished. Without it there is no Medicaid payment even when every other requirement is met. Each broker runs its own application, checklist and audit.4
Revalidation and upkeep
The state must revalidate the enrollment of every provider, regardless of type, at least every five years. Between revalidations, licenses expire, insurance renews, drivers join and leave, and brokers re-check exclusion lists and driving records on schedules of their own.6
The sequence
The steps a transportation provider goes through
The order varies by state, and New York fixes it in writing. The pieces are the same everywhere.
- 01
Enroll with the state Medicaid program
States must screen and enroll providers under 42 CFR part 455, subpart E, by categorical risk level, with licensure and database checks at a minimum.3 The state decides whether the company, each driver or both enroll; if it ranks transportation as moderate or high risk, screening adds a site visit or a fingerprint-based criminal background check.3 Where your provider type cannot enroll directly, trips are furnished under another enrolled entity, usually the broker.3 The state pages name the enrollment portal for each state we have verified.
- 02
Apply to each broker, one network at a time
Medicaid rules require a contract with the broker or managed care plan that manages the trips before any service is furnished.4 Each broker has its own application. MTM lists the provider types it recruits and moves applicants on to contracting when it has a need in their area.8 Modivcare describes field visits that confirm vehicles meet contract standards and training programs specific to NEMT for Medicaid and Medicare members.9 In New York the order is fixed: the MAS network application and letter of support come first, then enrollment with the state Department of Health, then the network.11 The credentialing timeline planner lists the state and broker steps from your start date, with a date only where a published rule sets one.
- 03
Build the driver file
Federal law sets four minimums for every NEMT provider and driver paid under a state plan: no exclusion from any federal health care program or listing on the HHS Office of Inspector General exclusion list, a valid driver's license, a process to address violations of state drug law, and a process to disclose each driver's driving history, including traffic violations, to the state Medicaid program.2 The requirements apply to services furnished on or after December 27, 2021, reach transportation network companies, and exclude public transit authorities.2 States may add a chauffeur's license, a cap on license points, a health certification or a criminal background check.4
- 04
Build the vehicle and insurance file
States may require proof that the vehicle belongs to the correct entity and that its identification number matches the ownership papers, that it is legally licensed with the plate on the correct vehicle, that it is in good condition and regularly maintained, and that it carries the current state-required liability insurance.4 Brokers check the same things against their own contract standards.9
- 05
Learn the documentation rules before the first trip
Credentialing ends where billing begins. Every state requires at least the rider's name and Medicaid identifier, the pickup and drop-off locations, the date and time of service, and the loaded miles, meaning miles with the rider in the vehicle, and brokers typically add documentation requirements of their own.4 No-load miles generally cannot be paid as a direct service.3 The trip documentation post sets out the record we build from.
- 06
Keep it current: revalidation and re-checks
The state must revalidate every provider's enrollment at least every five years.6 CMS tells providers to screen employees and contractors for exclusions before hiring and to repeat the check monthly.4 Modivcare's reminder to out-of-network providers shows the broker's version of that calendar: exclusion checks at hire and monthly, the license copy at hire and at expiration, a motor vehicle report yearly and a background check yearly, records kept ten years and produced within three business days, quarterly audits of a sample of providers, and a corrective action plan, reduced trip volume or termination when a provider fails.10
The file
The driver file and the vehicle file
What the applications ask for, item by item. The first four driver items are federal law; the rest are the state's or the broker's to add.
Per driver
- An exclusion check showing the provider and each driver are not excluded from any federal health care program and are not on the HHS Office of Inspector General exclusion list2
- A valid driver's license for each driver2
- A process to address any violation of a state drug law2
- A process to disclose each driver's driving history, including traffic violations, to the state Medicaid program2
- Where the state adds them: a chauffeur's license or equivalent, a cap on license points, a health certification or a criminal background check4
Per vehicle
- Proof the vehicle belongs to the correct entity and its identification number matches the ownership papers4
- The vehicle is legally licensed and the plate is on the correct vehicle4
- The vehicle is in good condition, safe for transport and on a regular maintenance schedule4
- Current state-required liability insurance4
- The broker's own contract standards, which Modivcare checks on field visits9
Brokers
What each broker page documents
Each broker page on this site publishes only what the broker's own material or a state document supports, with a verification date.
| Broker | Provider platform | Documentation the broker expects | Last verified |
|---|---|---|---|
| Access2Care | MTM Link, for programs that have moved. MTM sends trips to its transportation providers through the MTM Link Provider Portal, or by API into dispatch software the provider already runs, and requires every trip to be tracked electronically as proof of completion or member cancellation. Programs that have not moved stay on the process in your Access2Care contract until the broker says otherwise. | Set by your contract | October 21, 2026 |
| Alivi | The Alivi provider portal at providerportal.alivi.com. Alivi's Transportation Providers page describes it as the place to find resources and handle trips and payment processing. EpicRide is the separate portal that medical facilities use to book trips for members. |
| October 21, 2026 |
| American Logistics | RideCafé, the transportation management platform American Logistics says it built for its own trip management team and the transportation providers it contracts with. Providers accept trip offers and read special instructions in it, drivers use the RideCafé Mobile app, and the broker uses the platform for compliance monitoring. Daily and weekly trip summaries are posted on the American Logistics website. |
| October 21, 2026 |
| Call the Car | The Subcontractor Portal at vendors.callthecar.com, linked from Call the Car's homepage and its Work With Us page. CCERRTS at ccerrts.callthecar.com is the dispatch portal, and CTC-Go is the mobile app that Call the Car describes as used by health plan members and drivers to coordinate healthcare transportation. |
| October 21, 2026 |
| IntelliRide | Under MediDrive, which has coordinated the nine metro counties since July 1, 2026, the Providers Portal at tp.medidrive.com with a driver app, and member booking through the MediDrive app or member.medidrive.com. Under Transdev, for trips it brokered, the Ecolane provider portal at colorado.ecolane.com/drt, where Transdev's provider page told providers to view and manage upcoming trips, with a tablet device for finalizing each trip; members used the Ecolane self-service portal and app. |
| October 21, 2026 |
| MAS | The MAS web-based system, with its login at medanswering.com, where network providers open the Trip Roster, attest completed trips, cancel trips and request changes. MAS sends system access instructions only after eMedNY confirms enrollment in writing and the MAS contract is executed. |
| October 21, 2026 |
| Modivcare | The Transportation Provider portal at transportationco.logisticare.com, which Modivcare's join page links for existing providers, and WellRyde, the web-based dispatch platform Modivcare offers at no or reduced cost, with its own login at portal.app.wellryde.com. WellRyde optimizes routes, auto-assigns trips, simplifies billing and shows rides in real time. |
| October 21, 2026 |
| MTM | MTM Link. MTM's service providers page links the MTM Link portal at mtm.mtmlink.net, with user guides and training materials for providers. Its Wisconsin and Connecticut provider pages say MTM sends trips through the MTM Link Provider Portal and, for providers that run their own dispatching software, can connect to that software by API instead. |
| October 21, 2026 |
| SafeRide Health | The SafeRide Health platform, with its web login at app.saferidehealth.com, and the SafeRide Health mobile app for drivers from Google Play or the App Store. Dispatchers work in the Live Rides, Scheduled and Fleet tabs; drivers log in with credentials their manager creates and a PIN. |
| October 21, 2026 |
| Verida | The Transportation Provider Portal, linked from every Verida state provider page at provider.verida.com (older links still point to provider.southeastrans.com). Verida's services page says the portal gives complete claims information, claims submission, reports, trip manifests, forms and other provider documentation. Drivers run trips in the Net InSight mobile app on the devices Verida supplies, and Verida's tech support covers both the iPads and the portal. |
| October 21, 2026 |
| Veyo | MTM Link Provider Portal for transportation companies, per MTM's Connecticut and Wisconsin provider pages, with an API connection for providers that run their own dispatch software. VeyoRide drivers use Veyo's state driver portals, for example ct.driver.veyo.com, and the driver app. |
| October 21, 2026 |
Scope
What we do, and what we do not
Remote paperwork, done with you
- Read each broker's checklist and the state's enrollment application against what you have, and list what is missing by driver and by vehicle.
- Prepare the applications, the attestations and the supporting documents for your signature, and submit them where the state or broker says.
- Chase each application to a written decision and record what the broker asked for, so the next application starts from a complete file.
- Keep the credentialing calendar: license expirations, insurance renewals, motor vehicle report and exclusion check dates, and the revalidation due date.
- Report where every application and renewal stands on the same report that carries your trips billed and paid.
Worked example
A second broker for a six-van company
Questions
Questions about NEMT credentialing
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If your question is not here, add it as a note in the review and a billing specialist replies in writing.
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What is NEMT credentialing?
Two layers of approval before a transportation company can be paid for Medicaid trips. The first is enrollment with the state Medicaid program, which screens providers under 42 CFR part 455. The second is a contract with whoever manages the trips, a broker or a managed care plan, which Medicaid rules require before any service is furnished. Most providers in broker states need both, and the broker contract comes with its own driver, vehicle and insurance checklist.
Do we have to enroll with Medicaid if we only take broker trips?
It depends on the state. CMS says states have discretion to enroll transportation providers at the organizational level, the individual driver level or both, and that a provider type the state does not enroll directly furnishes trips under another enrolled entity such as the broker. New York is an example of both layers: MAS reviews its network application first and issues a letter of support, and only then does the company apply to the state Department of Health. The state page for your state sets out which route applies.
What do brokers ask for when they credential a transportation provider?
At a minimum, the records federal law requires of every NEMT provider and driver: an exclusion check against the HHS OIG list, a valid driver's license, a process for state drug law violations and a process to disclose driving history. Brokers set the cadence. Modivcare's reminder to out-of-network providers asks for the exclusion check at hire and monthly after that, a copy of the license at hire and at each expiration, a motor vehicle report every year and a background check every year, with the records kept for ten years and produced within three business days of a request.
How long does NEMT credentialing take?
No federal rule sets a time, and this page publishes only what a program says about itself. MAS tells New York applicants that the state enrollment determination can take 90 days or longer. Other states and brokers do not publish a figure, so your biller records the submission date of each application and reports where it stands rather than quoting a turnaround.
How often does a NEMT provider have to revalidate?
The state Medicaid agency must revalidate the enrollment of every provider, regardless of type, at least every five years. Broker checks run far more often: under Modivcare's schedule, exclusion screening is repeated monthly, driving records and background checks yearly, and the license copy at each expiration. The credentialing calendar carries all of those dates by driver and by vehicle.
Do you inspect vehicles or come on site?
No. Remitwright is remote and the service is paperwork: gathering the documents, checking them against the checklist, submitting the applications, chasing them to a decision and tracking the renewal dates. Vehicle inspections are done by the state or the broker, and the vehicles, the drivers and the driving are yours.
Can a broker turn us down even if the file is complete?
Yes. A broker contracts with providers where it needs capacity; MTM says applicants hear back on next steps if it has a need in their area. The state still has to assure access, and CMS expects states to make sure broker payment is not so low that local providers refuse to take part, but no rule obliges a broker to add a particular company. A complete file keeps the application from being returned for missing items, which is the part you control.
Next step
Tell us your state and your brokers.
A billing specialist reads what you send and replies in writing: which applications apply to you, what each one asks for, and what is missing from the file today.
- Three questions, about two minutes
- No patient data, no software to buy
- A written reply from a biller, not a sales deck
You answer three questions
A billing specialist reads them
A written reply by email
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- A billing specialist reads your answers and replies by email.
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While you wait: see the sample weekly report or read the credentialing and enrollment guide. You can also download the sample weekly report (PDF).