IntelliRide billing for NEMT providers

The IntelliRide provider portal

Each fact here is footnoted to a published source (the broker, the company that now runs its programs, a health plan or a state program), listed at the foot of the page. Last verified October 21, 2026.

Under MediDrive, which has coordinated the nine metro counties since July 1, 2026, the Providers Portal at tp.medidrive.com with a driver app, and member booking through the MediDrive app or member.medidrive.com. Under Transdev, for trips it brokered, the Ecolane provider portal at colorado.ecolane.com/drt, where Transdev's provider page told providers to view and manage upcoming trips, with a tablet device for finalizing each trip; members used the Ecolane self-service portal and app.¹²

Open MediDrive Providers Portal

Submitting trips and claims to IntelliRide

Transdev's provider page puts the claim in the trip record: at each drop-off the driver gets the member's electronic signature and finalizes the trip on the tablet device, which Transdev says allows speedy claim submissions and accurate billing, and claims questions went to Transdev's claims team. MediDrive's Colorado provider page lists bi-weekly payouts and publishes no further claim steps.³

Filing window and payment cycle

Payment cycle

Bi-weekly payouts, per MediDrive's Colorado provider page; the detail is set by your MediDrive agreement. Transdev published no payment cycle.¹²

Your own IntelliRide contract can set different terms, and where it does, the biller works to the contract.

Credentialing for IntelliRide trips: what to prepare

IntelliRide no longer takes on providers: since July 1, 2026 the nine metro counties run through MediDrive, so credentialing for new Colorado trips means MediDrive's network. MediDrive says only Health First Colorado Type 73 NEMT providers can enroll, and its provider page noted that HCPF had paused new NEMT provider enrollments until September 30, 2026, with existing nine-county providers registered with HCPF still able to join.¹²

1. 01

   Hold Health First Colorado enrollment as a Type 73 NEMT provider, the only type MediDrive accepts.

2. 02

   Prepare the business file MediDrive lists, a W9, your State Medicaid ID and your NPI.

3. 03

   Build each driver file with a current license, OIG and GSA/SAM checks, a drug screen, national criminal background and sex offender checks, a motor vehicle report and fingerprint verification, plus PASS, wheelchair securement, defensive driving and First Aid, CPR and AED training.

4. 04

   Show general and auto liability, registration and a passed inspection for each vehicle; for provider agencies MediDrive lists bodily injury cover of $300,000 per person and $600,000 per accident and $50,000 property damage, and it asks for workers' compensation.

5. 05

   Join through MediDrive's Colorado provider network page, then work trips in the Providers Portal at tp.medidrive.com.

Remitwright's NEMT credentialing support covers the Medicaid enrollment and broker credentialing paperwork, done remotely. The broker decides who joins its network.

• Trip routed to the wrong broker for its date of service

  The fixTransdev's site dates the vendor change to July 1, 2026 for the nine metro counties, and Health First Colorado dates the statewide expansion to January 1, 2027. The biller stamps every trip with the broker that owned its date and county, submits Transdev trips through Transdev's run-out and MediDrive trips through MediDrive, and never lets one batch carry both.

• Trip finalized without the member's electronic signature

  The fixTransdev's rule was that the driver gets the member's electronic signature at drop-off and finalizes the trip on the tablet, and it tied speedy claim submission to that step. A trip closed any other way is held, dispatch hears the driver's name and the date, and the trip is released only when the record is complete or Transdev has accepted the Standardized Trip Log in its place.

• No-show not reported through the tablet

  The fixTransdev told drivers to call or text through the tablet once the 15-minute window passed, before moving on. The biller checks that every no-show carries that report and keeps it out of the payment batch, so a no-show is a record and never a denial.

• Driver or vehicle not credentialed on ProCredEx when the trip ran

  The fixTransdev required every driver and vehicle to be submitted through the ProCredEx exchange before enrollment and re-credentialed on expiry. The biller holds the certificate date and each driver's and vehicle's status, sends operations what falls due next, and resubmits any trip denied on credentials once the record is current.

• Member outside the nine counties billed to the broker

  The fixTransdev says members outside Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer and Weld have booked with local providers directly since August 1, 2021, and Health First Colorado says they keep doing so through November 30, 2026. Those trips are billed to Health First Colorado under the state's NEMT billing rules, not to the broker, until MediDrive takes them on January 1, 2027.

• Trip run after July 1, 2026 without a MediDrive contract

  The fixHealth First Colorado says members may choose a preferred NEMT provider only if it is available through the MediDrive network, and MediDrive says only Type 73 providers are eligible to enroll, with existing nine-county providers registered with HCPF eligible even during the enrollment pause that ran to September 30, 2026. The biller confirms your MediDrive enrollment date and holds any trip run before it for the broker's instruction.

• Dispatch following a stale county instruction

  The fixSome county pages still describe IntelliRide as the scheduling service and link to the old gointelliride.com address, which now redirects to Transdev Health Solutions. The biller works from Health First Colorado's NEMT page and the flyer HCPF published in September 2026, records each change with its date, and tells dispatch when the instruction on a county page no longer matches.

How we bill IntelliRide for you

1. 01

   Completed trips are matched against what has been submitted to IntelliRide, and any trip that ran without a submission goes on the biller's open list.

2. 02

   Each trip is checked for the documentation IntelliRide expects before it is submitted; a gap goes back to dispatch with the driver and the date.

3. 03

   Trips are submitted through IntelliRide's method and inside its window, and rejections are worked and resubmitted.

4. 04

   Payments are posted against your rate sheet, trip by trip, and short payments and mileage differences are disputed through IntelliRide's process.

5. 05

   IntelliRide gets its own line on your report: trips completed, submitted, paid, disputed and still open.

If you are weighing a third-party biller against billing from dispatch, outsourced NEMT billing, explained sets the two side by side.

Questions about billing IntelliRide