Modivcare billing for NEMT providers

The Modivcare provider portal

Each fact here is footnoted to a published source (the broker, the company that now runs its programs, a health plan or a state program), listed at the foot of the page. Last verified October 21, 2026.

The Transportation Provider portal at transportationco.logisticare.com, which Modivcare's join page links for existing providers, and WellRyde, the web-based dispatch platform Modivcare offers at no or reduced cost, with its own login at portal.app.wellryde.com. WellRyde optimizes routes, auto-assigns trips, simplifies billing and shows rides in real time.²

Open Modivcare Transportation Provider portal

Submitting trips and claims to Modivcare

Electronic only. Modivcare's Mississippi manual says it does not accept paper claims: trip claims go in through the provider's pre-approved transportation management software or Modivcare's secure web-billing portal, and Modivcare checks each one against its records of trips assigned and performed. Only trips assigned with a valid job number are paid, and corrected claims go to Modivcare by email for manual processing.⁴

Filing window and payment cycle

Filing window

60 days from the date of service for an invoice with completed trip logs, under Modivcare's Mississippi manual. Later invoices are cut by ten percent, and invoices more than 120 days after the date of service are disallowed.⁴

Payment cycle

Twice a month, by check or electronic transfer, within 30 days of receiving a properly submitted, uncontested invoice, under Modivcare's Mississippi manual.⁴

Your own Modivcare contract can set different terms, and where it does, the biller works to the contract.

Credentialing with Modivcare: what to prepare

Modivcare takes new transportation providers through the Join Our Network form on its website, then credentials drivers, attendants and vehicles before any of them carries a member. Its Mississippi manual sends driver and attendant records to the Compliance and Credentialing Department before service and every year after, and offers an independent credentialing company at negotiated rates, with the cost deducted from your invoice if you use it.²

1. 01

   Fill in the Join Our Network form on Modivcare's transportation provider page.

2. 02

   Build each driver file with a PASS wheelchair certificate, First Aid and CPR, a defensive driving certificate, a drug screen, a motor vehicle report and a background check.

3. 03

   Build each vehicle file with current registration, a state inspection where one is required, and vehicle insurance.

4. 04

   Carry the insurance Modivcare lists, commercial general liability, sexual abuse and molestation coverage, auto liability, and workers' compensation if you have employees.

5. 05

   Register every vehicle with Modivcare and pass its initial inspection before the first trip.

6. 06

   Complete the driver education the manual lists, much of which Modivcare's PASS program covers, and send renewed insurance, license and certification records as they update.

Remitwright's NEMT credentialing support covers the Medicaid enrollment and broker credentialing paperwork, done remotely. Modivcare decides who joins its network.

• Mileage paid below what the vehicle drove

  The fixModivcare's manual says it pays on the shortest mapped distance from pickup to drop-off, rounded to the nearest whole mile, and asks providers to raise a material mileage error before running the trip. The biller sets each paid trip beside that measure and your WellRyde record, and takes real errors to Modivcare with the job numbers listed until the broker answers in writing.

• Trip log incomplete

  The fixThe manual is direct: claims with incomplete trip log information are denied. Before release, the biller reads each log against the fields your contract requires. A trip missing one is held, and dispatch hears about it with the driver's name and the date of service, not a general reminder.

• Trip claimed without a Modivcare job number

  The fixOnly trips Modivcare assigned with a valid job number are paid. A trip taken on a phone call has nothing to bill against, so the biller asks dispatch to get it assigned first, or to record why it ran without one, before anything is submitted.

• Level of service billed is not the level on the reservation

  The fixModivcare's manual says the trip must run at the class of service on the reservation: ambulatory, wheelchair, stretcher or non-emergency ambulance. When a driver arrives to find the member needs something else, dispatch asks Modivcare to amend the reservation before the trip runs.

• Claim returned for missing information and left too long

  The fixA returned claim resubmitted more than 30 days after its return is cut by ten percent, and one left past 60 days is denied in full. The biller dates every returned claim, fixes the missing field, and emails the correction to Modivcare for manual processing, as the manual directs.

• Invoice sent after the 60-day line

  The fixUnder the Mississippi manual an invoice later than 60 days from the date of service loses ten percent, and one later than 120 days is disallowed. The biller's aging list shows each unsubmitted trip with the days left before the 60-day line, and your own contract's terms take over where they differ.

• Trip run in a redlined vehicle or by a driver Modivcare has not approved

  The fixModivcare pays nothing for trips by non-compliant drivers or vehicles, including a vehicle redlined after a missed re-inspection. The biller keeps every inspection date and driver approval on one list, sends operations what falls due next, and checks that list before trips are released.

How we bill Modivcare for you

1. 01

   Completed trips are matched against what has been submitted to Modivcare, and any trip that ran without a submission goes on the biller's open list.

2. 02

   Each trip is checked for the documentation Modivcare expects before it is submitted; a gap goes back to dispatch with the driver and the date.

3. 03

   Trips are submitted through Modivcare's method and inside its window, and rejections are worked and resubmitted.

4. 04

   Payments are posted against your rate sheet, trip by trip, and short payments and mileage differences are disputed through Modivcare's process.

5. 05

   Modivcare gets its own line on your report: trips completed, submitted, paid, disputed and still open.

If you are weighing a third-party biller against billing from dispatch, outsourced NEMT billing, explained sets the two side by side.

Questions about billing Modivcare