MTM Link billing for NEMT providers

The MTM provider portal

Each fact here is footnoted to a published source (the broker, the company that now runs its programs, a health plan or a state program), listed at the foot of the page. Last verified October 21, 2026.

MTM Link. MTM's service providers page links the MTM Link portal at mtm.mtmlink.net, with user guides and training materials for providers. Its Wisconsin and Connecticut provider pages say MTM sends trips through the MTM Link Provider Portal and, for providers that run their own dispatching software, can connect to that software by API instead.¹

Open MTM Link Provider Portal

Submitting trips and claims to MTM

MTM's Wisconsin provider page requires every trip to be electronically tracked and documented as proof of completion or member cancellation, through the MTM Link Driver app or the Provider Portal. What a provider does inside the platform to send a trip for payment is set by MTM for each program, so your contract's instructions govern the detail.³

Filing window and payment cycle

Payment cycle

Weekly by direct deposit, per MTM's Wisconsin provider page. MTM does not pay for member no-shows.³

Your own MTM contract can set different terms, and where it does, the biller works to the contract.

Credentialing with MTM: what to prepare

MTM brings transportation companies into its network through one recruiting process, application, credentialing and contracting, worked through with an MTM Health network representative. Its provider application page lays the process out in six steps, and its state provider pages add the insurance each program requires. MTM's service providers page sends independent drivers to Veyo's VeyoRide program instead.²

1. 01

   Submit MTM's provider application with the details of your company.

2. 02

   Take the interview call, where an MTM network representative explains the onboarding process.

3. 03

   Sign the agreement between your company and MTM.

4. 04

   Submit every credentialing document, including licensure, background checks, certifications, insurance and vehicle inspections.

5. 05

   Complete MTM's training on the trip process, with fraud, waste and abuse and HIPAA training for every employee each year.

6. 06

   Run your first trip as an MTM Health transportation provider.

Remitwright's NEMT credentialing support covers the Medicaid enrollment and broker credentialing paperwork, done remotely. MTM decides who joins its network.

• Evidence incomplete for the program the trip belongs to

  The fixMTM sets the evidence per program and your contract spells it out; in Wisconsin every trip needs an electronic record of completion or cancellation. The biller keeps that list program by program and reads each completed trip against the right one. A trip missing a field is held, and dispatch gets the trip number and the field that is missing.

• Trip never appeared in MTM Link before it ran

  The fixMTM sends trips through the MTM Link Provider Portal or an API link to your dispatch software, so a trip with no record there is a problem before it is a claim. Dispatch works from the MTM Link list, and any trip taken outside it is flagged to the biller, who raises it with MTM and keeps the response with the trip.

• Paid at a lower level of service than the member needed

  The fixWhen a wheelchair member is carried on an assignment that said ambulatory, the broker pays the assignment. Dispatch is asked to request the change in MTM Link before pickup, and the biller files the request with the trip for the occasions the broker declines.

• Mileage paid short of the trip record

  The fixEach remittance line is set against the MTM Link trip and the rate in your contract. Shortfalls are grouped by cause, a rounding rule, a different route, a missed leg, and each group goes to MTM through its dispute process with the trip numbers listed.

• No-show submitted for payment

  The fixMTM does not pay for member no-shows, and its Connecticut page tells providers to confirm the pickup time with the member the day before and cancel the trip if the member will not go. The biller records the no-show with that confirmation and keeps it out of the batch, so it never becomes a denial.

• Submitted after the deadline in your contract

  The fixEvery completed trip goes on the biller's aging list, which counts the days since its date of service against the deadline in your MTM contract, so a trip nearing it is visible before it passes, not after.

• Former Access2Care program billed the old way

  The fixMTM said Access2Care's clients would move to its MTM Link platform. For each program you serve, the biller confirms with MTM where trips are now submitted, records the date the process changed, and routes trips the new way from that date.

How we bill MTM for you

1. 01

   Completed trips are matched against what has been submitted to MTM, and any trip that ran without a submission goes on the biller's open list.

2. 02

   Each trip is checked for the documentation MTM expects before it is submitted; a gap goes back to dispatch with the driver and the date.

3. 03

   Trips are submitted through MTM's method and inside its window, and rejections are worked and resubmitted.

4. 04

   Payments are posted against your rate sheet, trip by trip, and short payments and mileage differences are disputed through MTM's process.

5. 05

   MTM gets its own line on your report: trips completed, submitted, paid, disputed and still open.

If you are weighing a third-party biller against billing from dispatch, outsourced NEMT billing, explained sets the two side by side.

Questions about billing MTM