Verida billing for NEMT providers

The Verida provider portal

Each fact here is footnoted to a published source (the broker, the company that now runs its programs, a health plan or a state program), listed at the foot of the page. Last verified October 21, 2026.

The Transportation Provider Portal, linked from every Verida state provider page at provider.verida.com (older links still point to provider.southeastrans.com). Verida's services page says the portal gives complete claims information, claims submission, reports, trip manifests, forms and other provider documentation. Drivers run trips in the Net InSight mobile app on the devices Verida supplies, and Verida's tech support covers both the iPads and the portal.⁴

Open Verida Transportation Provider Portal

Submitting trips and claims to Verida

Electronic. Verida's services page lists automated trip documentation and electronic claim submissions to Verida, with claims submission and claims information inside the Transportation Provider Portal, and GPS in its software for trip distance determination. Each state page also carries a claims line for questions. Verida publishes no step-by-step guide, so the exact routine comes from your orientation session and contract.⁴

Credentialing with Verida: what to prepare

Verida credentials every new transportation provider through a four-step process, and it first checks whether your region needs another provider: if it does, Verida calls you for an interview and asks you to go on to step 2. Its Georgia provider page asks for an A- or better carrier, a general liability policy showing $1 million SAM coverage with a $2 million aggregate, and auto liability written as All Owned, Hired and Non-Owned.³

1. 01

   Submit the Request for Qualifications form with your driver list and vehicle list.

2. 02

   Send the required documents, including a current business license, verification of liability insurance, driver credentials, criminal background checks and current drug screens for all owners and drivers.

3. 03

   Present every vehicle for Verida's safety inspection, which it schedules once the documents are complete, and have drivers finish First Aid, CPR, Defensive Driving, Passenger Sensitivity and Customer Service, Spill Kit, Proper Lifting, Wheelchair Securement and Driver Orientation training.

4. 04

   Have the company owner attend the NEMT Provider Orientation Session, which covers the operational and contracting requirements and ends with the contract signing.

Remitwright's NEMT credentialing support covers the Medicaid enrollment and broker credentialing paperwork, done remotely. Verida decides who joins its network.

• Trip with no Net InSight record or a GPS distance that disagrees with the claim

  The fixVerida's software uses GPS to determine trip distance and the app to document the trip, so a trip run off the device, or one whose breadcrumb trail runs a different distance from the mileage claimed, is a question before it is a claim. The biller reads the app record against the dispatch record before release and sends disagreements to dispatch with the driver and the date.

• Driver or vehicle credential lapsed

  The fixVerida credentials every provider, driver and vehicle before admission and keeps checking through field monitoring and mandatory vehicle inspections. The biller lists every background check, drug screen, motor vehicle report, insurance certificate and inspection with its expiry date, sends operations what falls due next, and resubmits a trip denied on credentials once Verida confirms the file is current.

• Trip to a destination Verida does not treat as Medicaid billable

  The fixVerida's services page says it verifies Medicaid billable transportation and locations and reviews unusual requests. A trip Verida assigned is Verida's to review, so the biller submits what the assignment shows and, where Verida questions the destination, answers with the assignment record and the appointment details rather than re-keying the trip.

• Indiana trip for a managed care member billed to Verida

  The fixIndiana Medicaid says Verida brokers NEMT for fee-for-service Traditional Medicaid members, while trips for Healthy Indiana Plan, Hoosier Care Connect, Hoosier Healthwise and PathWays members run through each MCO's contractor, and ALS and BLS ambulance are exempt. The biller reads the member's program before the trip is released and sends each trip to the one payer that owns it.

• Trip run in a county outside your contract

  The fixVerida contracts in areas where it needs transportation resources and maps its service areas by state and region, with a provider relations manager for each of Georgia's five regions, or for Northern and Southern Indiana. The biller keeps your contracted area beside the dispatch board, and a trip outside it is raised with your provider relations manager before it is accepted, not after it is denied.

• Submitted after the window in your contract

  The fixVerida publishes no filing window, so your contract is the only clock. Every completed trip goes on the biller's aging list, which counts the days since its date of service against the window in your contract and shows the days left beside any trip not yet submitted.

• Wisconsin trips moved to Verida before DHS says so

  The fixWisconsin DHS has announced only its intent to select Verida; MTM remains the vendor and no transition date exists. The biller keeps Wisconsin trips on MTM's process, watches the DHS vendor page and the Transportation Advisory Council minutes, and prepares Verida's Request for Qualifications file so the switch can be made on the date DHS names.

How we bill Verida for you

1. 01

   Completed trips are matched against what has been submitted to Verida, and any trip that ran without a submission goes on the biller's open list.

2. 02

   Each trip is checked for the documentation Verida expects before it is submitted; a gap goes back to dispatch with the driver and the date.

3. 03

   Trips are submitted through Verida's method and inside its window, and rejections are worked and resubmitted.

4. 04

   Payments are posted against your rate sheet, trip by trip, and short payments and mileage differences are disputed through Verida's process.

5. 05

   Verida gets its own line on your report: trips completed, submitted, paid, disputed and still open.

If you are weighing a third-party biller against billing from dispatch, outsourced NEMT billing, explained sets the two side by side.

Questions about billing Verida