NEMT billing
Kinetik billing services
Kinetik billing services from Remitwright mean a dedicated biller working your Kinetik Pulse account as part of your team, the self-service route Kinetik offers beside its own full-service billing.
Tell us your trips per month and brokers.
Pulse builds claims from completed trip data and submits them through its payer connections. The biller checks each one before it goes, reads the rejection codes and logs on anything returned, matches ERAs to trips and resubmits what can be fixed. Trips accepted from health plans that run their programs on Kinetik are billed the same way. Kinetik billing is one part of our NEMT billing services.
Independent: Remitwright is not affiliated with or endorsed by Kinetik. Kinetik is a trademark of its owner, named here to describe the system we work in.
Last reviewed by the Remitwright billing team. Editorial policy
- NEMT dispatch and billing
Every day
What your biller does in Kinetik every day
- Review each claim Pulse builds from a completed trip, including the rate, modifiers and eligibility it filled in, before it is submitted
- Confirm that trips accepted in Kinetik and run through your connected dispatch system carry the completion data the claim is built from
- Check that the trip record holds the GPS data, driver attestation and member confirmation the program asks for, the proof Kinetik's own guidance treats as showing a trip happened
- Compare billed miles with the route the vehicle actually drove, the test Kinetik's payment integrity guidance applies to mileage
- Follow every claim from submission to payment in Pulse and work the ones marked pending or needing attention
- Read the detailed logs and rejection codes on each returned claim, decide whether it needs a claim edit, a trip correction or an eligibility check, and resubmit
- Post payments from the 835 ERAs Pulse receives, match each line to its trip and list every trip paid short of the contract rate
- Keep each payer's rules in the biller's notes beside the rules Pulse applies, and recheck open claims when a payer changes one
- Report by payer: claims submitted, paid, rejected and still open, with the oldest open claims at the top
Access
Access and security
Your data, your systems
Patient data stays in your systems. Your biller works inside your own software, clearinghouse and payer portals and never exports, downloads or stores claim files, remittances or patient lists on Remitwright devices or systems.
- BAA signed before any access
- A user you create and can remove
- MFA on every login that supports it
- No claim files or patient lists exported
In Kinetik
- Your Kinetik account and its trip and claim data stay yours; the biller works in Pulse on a user you add
- Multi-factor authentication on the biller's login where Kinetik offers it, and you can remove the user at any time
- Remitwright signs a BAA with you before any login is created
- Claims leave through Pulse's own payer connections; no trip data is copied into systems of ours
Where the biller steps in
What Kinetik does not do, and the biller does
Pulse submits what the trip data supports; when the data is wrong, the trip record is corrected first, and the biller sends it back with the field named
A rejection code says what failed, not who should fix it; the biller sorts each one into a claim edit, a trip correction or an eligibility question and routes it
An ERA shows what a payer paid; whether that matches your contract takes a trip-by-trip comparison, which the biller does
Claims for brokers or payers that Pulse does not reach, and disputes in their portals, are worked in those portals outside Kinetik
Worked example: a rejection that was really an eligibility question
A hypothetical provider sees a claim come back in Pulse with a rejection code pointing at the member's coverage. Resubmitting it unchanged would bring the same answer. The biller reads the log, checks eligibility for the trip date, finds the member changed plans at the start of the month, and asks operations which plan authorized the trip. The claim is corrected and sent to the right payer, and the mismatch goes on the report so coverage is checked against the current plan when trips are accepted.
Questions
Questions about billing in Kinetik
Kinetik sells its own billing service. How is this different?
Do we have to change our dispatch or billing software?
Which payers can claims reach through Pulse?
How are codes and modifiers checked?
What access do you need?
Next step
Tell us your trips per month and brokers.
Three quick questions. No patient data. A billing specialist reads every request and replies in writing, with notes on how the work would run inside Kinetik.
- Three questions, about two minutes
- No patient data, no software to buy
- A written reply from a biller, not a sales deck
You answer three questions
A billing specialist reads them
A written reply by email
Prefer email? sales@remitwright.com
Request received
Thanks. Your review request is in.
Reference . Quote it if you write to us about this request.
- A billing specialist reads your answers and replies by email.
- If a look at real claims makes sense, we agree read-only access under a BAA first.
- You get a written summary of what is worth working and what it would take. No commitment.
While you wait: see the sample weekly report or read the NEMT billing guide. You can also download the sample weekly report (PDF).